Support
Questions, problems or an incident in the app? This is how you reach us.
Stand: 24. August 2026Contact
Safety, reports and illegal content: safety@vaay.app
Data protection requests: datenschutz@vaay.app
We usually begin reviewing a safety report within 24 hours. General support requests are usually answered within two working days.
Report or block someone
Reporting and blocking are available directly where they are needed in the app, in particular in profiles and chats. A report blocks the reported person immediately. If you are in immediate danger, please contact the police on 110 or emergency services on 112 first.
Appeal a moderation decision
If your content was removed or your account restricted, you can request another human review at safety@vaay.app. Please include your account details, the decision concerned and a short explanation. Details are set out in the community guidelines (German).
Delete your account
In the app, open Profile → Delete account. That permanently removes your Vaay account. If you no longer have access to the app, write to support@vaay.app. You will find more in the privacy policy (German).
Deleting your account does not end a running Apple subscription. You manage that separately under Settings → your name → Subscriptions.
Cancel a membership
Vaay+ and Vaay Max are managed and cancelled through your Apple ID under Settings → your name → Subscriptions. Cancellation takes effect at the end of the current billing period.
A purchase was not unlocked
On the membership page in the app, tap “Restore purchases”. If it still does not unlock, send us the receipt from your Apple confirmation email. Refunds for purchases billed by Apple are requested directly from Apple.
Manage your licence plate
You can change or delete your licence plate in profile editing. “Show on profile” only controls the visible display. Whether you can receive Çay requests via your plate is a separate switch, “Receive requests”. That switch is off by default.
Questions about an event
For third-party events the organiser named in the event is responsible. If it concerns an event hosted by Vaay or incorrect information in the app, reach us at support@vaay.app.
Data protection request
For access, correction, deletion outside the app or to withdraw a consent, write to datenschutz@vaay.app.